*Note: Online payment is real-time arrival. Please complete the payment within 1 hour after the order is successful, otherwise we will not keep your order.

1) Why does the online payment show unsuccessful?

The balance of the bank card is insufficient; the bank card is within the range of bank cards that can be used for payment, but the user's card has not been opened for online payment at the issuing bank; the payment password is incorrect; network communication failure, including the UnionPay system, network service provider system, payment Issuer system, merchant system; client computer system problems: IE version is lower than 5.0, which does not meet the payment requirements; IE settings do not meet the requirements, etc.

2) Payment time

All online payments are made upon successful payment. If your successfully paid order does not change the order status due to network failure, please contact our customer service staff to solve it for you.

3) Opening of bank card

Due to different bank policies in different places, it is recommended that you call the local bank before making online payment to inquire about the types of bank cards that can be used for online payment and the opening procedures.

4) Maximum payment amount

At present, each bank has a certain limit on the amount of online payment. Due to the different policies of each bank, it is recommended that you consult the bank when applying for the online payment function.

5) How to judge whether the online payment is successful?

When you complete the online online payment process, the system should prompt the payment success; if the system does not prompt payment failure or success, you can check the bank card balance by telephone, ATM, counter or log in to online banking, etc. If the payment has been deducted , indicating that your payment has been successful. If the payment is unsuccessful due to overdraft of the credit card, insufficient balance of the passbook, unexpected disconnection, etc., please log in to the "My Account" of Secoo Luxury Network, find the order that has not been successfully paid, and complete the payment again.